Q. I forgot my password. What should I do?
A. From the Homepage, click on the login button and then click on Forgot  My Password.  Enter your e-mail address and we will e-mail a new  password to you.

Q. How do I update my profile or change my e-mail address?
A. From the Homepage, click on your name at the top right, then click on  Edit Profile and make the necessary changes to your profile. Make sure  you save your changes by clicking on "SAVE" at the bottom of the  page.

Q. Do you sell your e-mail lists?
A. Please refer to the Canadian Cancer Society privacy policy.

Q. How do I subscribe to / unsubscribe from the Parents for  Health newletters?
A. To subscribe to Parents for Health, go to your member profile page  and select the appropriate section and update.  
To unsubscribe from the Parents for Health newsletter, unclick the  newsletter boxes on your member page.

Q. The forum seems slow.
A. When some of the threads on the forums become very long, they take  longer to load into your browser. Those users on dial-up connections  may find that some of the longer threads take quite awhile to load,  due to the sheer volume of data being transferred.

Q. My forum postings aren't showing up.  
A. Occasionally, our servers are slow to "refresh", which means that your  postings take time to show up on the boards. Please check back later  to see if they have appeared.

This might also be a problem caused by the "cache" on whichever  internet browser you are using. All you need to do is empty your cache  and your browser can reload pages in the state you viewed them  previously.

To empty your browser cache (PC):

On Microsoft Internet Explorer, go to "Tools", then "Internet Options".  Click "Delete Files" under "Temporary Internet Files" and click "OK".

 On Netscape Navigator, go to "Edit", then "Preferences". Under  "Advanced" in the left hand column, click "Cache" and then click "Clear  Disk Cache" and "Clear Memory Cache".

On Mozilla Firefox, go to "Tools" then "Options". Under "Privacy" in the  left-hand column, then click on "Clear" under Cache. Alternatively,  press Control-F5 to delete the cache of a page.

On Opera, go to "File", then "Preferences", then "History and Cache" in  the left-hand column. Next to "Disk Cache", click "Empty Now".

 To empty your browser cache (Mac):

On Microsoft Internet Explorer, go to "Edit", then "Preferences". Under  "Web Browser" in the left-hand column, click "Advanced". Under  "Cache" on the right-hand side, click "Empty Now". Click OK.

 On Netscape Navigator, go to "Edit", then "Preferences". Under  "Advanced" in the left-hand column, click "Cache" and then click "Clear  Disk Cache Now"'.

 On Mozilla Firefox, go to "Tools" then "Options". Under "Privacy" in the  left-hand column, then click on "Clear" under Cache.

 On Opera, go to "File", then "Preferences", then "History and Cache" in  the left-hand column. Next to "Disk Cache", click "Empty Now".

Then try refreshing your page.

If your post still has not shown up, send us an e-mail at  parentsforhealth@ontario.cancer.ca.

Q. I am having trouble registering.  
A. Depending on how efficient our servers are, occasionally registration requests can take up to an hour to process. Should you not be able to sign in straight away, please check back after a few minutes as your request may have been processed. If your registration still does not show up, please send us an e-mail at parentsforhealth@ontario.cancer.ca.

Q. How to Report a Technical Problem
A. Contact our team at parentsforhealth@ontario.cancer.ca.

Q. How do I tell my friends about Parents for Health?
A. Tell a friend, your family or your colleagues about Parents for Health and encourage them to join by e-mailing them a link to this website.   You can also e-mail web pages directly to a friend by clicking on “E-mail this page”.

Q. I am unable to see the entire screen and need to scroll to the left and right in order to view all of the information on the screen. 

Then try refreshing your page.

If your post still has not shown up, send us an e-mail at parentsforhealth@ontario.cancer.ca.

I am having trouble registering.

Depending on how efficient our servers are, occasionally registration requests can take up to an hour to process. Should you not be able to sign in straight away, please check back after a few minutes as your request may have been processed. If your registration still does not show up, please send us an e-mail at parentsforhealth@ontario.cancer.ca.

How to Report a Technical Problem

Contact our team at parentsforhealth@ontario.cancer.ca.

How do I tell my friends about Parents for Health?

Tell a friend, your family or your colleagues about Parents for Health and encourage them to join by e-mailing them a link to this website. You can also e-mail web pages directly to a friend by clicking on “E-mail this page”.